National Grid suspends gas service to 7,100 gas customers in Newport and Middletown

National Grid is currently experiencing a low gas pressure situation affecting customers on Aquidneck Island.

National Grid reports that they have multiple teams on the ground assessing the situation and will continue to provide updates. This restoration process may be a multi-day event for those impacted, according to National Grid.


Hotel Reimbursement Form

For those customers desiring lodging we will reimburse the cost of the room for your stay. Customers should keep receipts, fill out this form and contact our claims department at 781-907-3930 to be reimbursed. There is no cap on the reimbursement.


The latest from National Grid

In response to the ongoing gas issue on Aquidneck Island, National Grid announced at 12 am via email that they have suspended gas service to 7,100 gas customers in Newport and Middletown out of an abundance of caution.

About the Gas Incident on Aquidneck Island

Out of an abundance of caution, National Grid this evening began suspending gas service to 7,100 gas customers in Newport and Middleton. This interruption in service is due to a low transmission supply issue from our natural gas supplier – Algonguin Gas Transmission Co. 

Please note that the area is safe, and National Grid has the situation under control. We know how important your gas service and safety is, and we apologize for any inconvenience this has caused, especially in the cold weather.   

Below are the answers to some questions you may have regarding this situation. 

When should I expect my gas service to be restored? 
National Grid does not know the length of the interruption at this time but it is likely to be a multi-day restoration effort. At this point in time, we hope to start the gas re-light process Tuesday, which will continue through later this week, when we anticipate that the last customers will be restored. 

Where can I go to stay warm?
Recognizing the extreme cold temperatures we are working with state and local leaders to ensure there are warming centers in the area.  A warming center has been opened at Gaudet School in Middletown. As additional warming centers become available, we will post them at ngrid.com\aquidneck.

For those customers desiring hotel or motel lodging, we will reimburse the cost of the room for your stay.  Customers should keep receipts and contact our claims department at 781.907.3930 to be reimbursed. 

What is the process to restore gas service?
Restoring gas service to those who have lost service will be a multiple day process. This is a methodical process that will take some time.   
Shut Off Gas Service: For those that have lost service or need to have their service shut off, we will need to go to their homes and ensure the meter is turned off.Restore Gas Service and Relight Appliances: Once we know the system has fully stabilized, we will need to go back into each of those homes to relight gas appliances.If you are not at home when we arrive to turn on your service, a door hanger will be left with instructions for contacting us to complete this step.

Do I need to be home in order for my gas to be restored?
Yes, however, if you are not at home when we arrive to turn on your service, a door hanger will be left with instructions for contacting us to complete this step. We will then be out to relight promptly once called.  

What should I do if I smell natural gas?
As always, if you smell gas in the house or suspect a leak in your home, you should call us or 911.  As every report of a gas leak is a potentially hazardous situation, we recommend you evacuate the premises and wait for authorities to arrive. Keep this in mind if you suspect a leak:
Leave the premise immediately.Leave windows and doors as they are. Do not touch any electrical or light switches, doorbells, phones or anything that could cause a spark such as any appliances or thermostats.Do not turn any electrical equipment on or off.Do not pull plugs from outlets.Extinguish any open flames such as lit candles.If you have a gas range or oven make sure the controls are turned off.

If you have additional questions, or need to speak with us, please call us at 1-800-640-1595. Again, we apologize for any inconvenience this has caused. National Grid expects to deploy upwards of 1,000 gas workers and support personnel to assist in restoring your gas service as quickly as possible. 

Sincerely,
National Grid
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