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The City Of Newport has announced the launch of Report It! Newport, a digital tool that leverages advancing mobile and desktop technologies to provide citizens with a simple means to report non-emergency issues such as potholes or graffiti.
Partnering with City of Newport and the Public Services Department is SeeClickFix, a digital communications platform which allows citizens to report non-emergency issues, and governments to track, manage and reply to those issues.
With the online and mobile reporting platform, residents can report quality-of-life concerns through service request categories via the Engage Newport website or by downloading the mobile applications on their iPhone or Android device. When submitting issues via mobile app, for example, residents can provide locational, descriptive, and photographic information as they see the issue in real time. Once a user of Report It! Newport submits an issue, the service request is acknowledged and routed to the proper department for action and follow-up.
“We are excited to launch our new Report It! Newport app and web page as an enhanced way to help keep our city running smoothly,” said City of Newport Mayor Jeanne-Marie Napolitano. “By providing a quick and efficient way for residents to report problems we are all helping city staff keep our hometown safe and maintained.”
The Newport Public Services team will monitor and address the items reported through use of this application during regular business hours, Monday through Friday, 8:30am to 4:30pm. The City of Newport plans to expand the use of Report It! Newport to other city departments as use of and interest in the application grows.
“We are looking forward to having residents use Report! It Newport so that we can respond to issues in a more effective and streamlined manner. We believe this technology will be a great way to team with residents and work collaboratively with them” said Bill Riccio, Director of Public Services.