Newport Pell Bridge

In late 2018, The Rhode Island Turnpike and Bridge Authority (RITBA) conducted its first ever customer satisfaction survey and the results are now in.

The goal of the survey was to obtain and assess public opinion in a variety of areas including; perception of RITBA, travel on bridges, toll price, bridge and traffic signage, effectiveness of RITBA communications and E-ZPass operations. RITBA plans to utilize the feedback and input to continue customer service improvements and advancements.

“We at the Rhode Island Turnpike and Bridge Authority always strive to provide a great experience for our customers and motoring public users. We hope to take the insights from this survey in order to make improvements in the future” said Buddy Croft, Executive Director of the Rhode Island Turnpike and Bridge Authority in a prepared statement.

For a summary of the results from the survey, see below;

Ryan Belmore is the Publisher of What'sUpNewp. 
Belmore has been involved with What’sUpNewp since shortly after its launch in 2012, proudly leading it to be named Best Local News Blog in Rhode Island by Rhode Island Monthly readers in 2018, 2019, and 2020 and an honorable mention in the Common Good Awards in 2021.

Born and raised in Rhode Island, Belmore graduated from Coventry High School and the Community College of Rhode Island. In addition to living in Newport for 10 years, he has lived in Portsmouth, Coventry, Providence, Smithfield, Burrillville, and East Greenwich.

Belmore currently serves as Vice President of the Board Of Directors for Fort Adams Trust and on the Board of Directors for Potter League For Animals. He previously served on the Board of Lucy's Hearth and the Arts & Cultural Alliance for Newport County.

Belmore and his wife, Jen, currently live in Alexandria, Virginia, a move they made in 2021. Read more about that here -

Belmore visits Newport every couple of weeks to support the 12+ paid contributors What'sUpNewp has on the ground across Rhode Island, a place he called home for 39 years.

Belmore is a member of Local Independent Online News (LION) Publishers, Society of Professional Journalists, and the North American Snowsports Journalists Association.

In 2020, Belmore was named Member of the Year by LION and won the Arts & Cultural Alliance of Newport County's Dominque Award.
Belmore can be contacted at and 401-662-1653.