Newport Pell Bridge
The Claiborne Pell Newport Bridge in Newport, Rhode Island, United States, a suspension bridge that connects Newport and Jamestown, crossing the Narragansett Bay. It was built in 1969 and is featured on the reverse of the Rhode Island quarter. CC-BY-SA-3.0/Matt H. Wade at Wikipedia Matt H. Wade - https://en.wikipedia.org/wiki/User:UpstateNYer Creative Commons: http://creativecommons.org/licenses/by-sa/3.0/ Credit: CC-BY-SA-3.0/Matt H. Wade at Wikipedia / Matt H. Wade

In late 2018, The Rhode Island Turnpike and Bridge Authority (RITBA) conducted its first ever customer satisfaction survey and the results are now in.

The goal of the survey was to obtain and assess public opinion in a variety of areas including; perception of RITBA, travel on bridges, toll price, bridge and traffic signage, effectiveness of RITBA communications and E-ZPass operations. RITBA plans to utilize the feedback and input to continue customer service improvements and advancements.

“We at the Rhode Island Turnpike and Bridge Authority always strive to provide a great experience for our customers and motoring public users. We hope to take the insights from this survey in order to make improvements in the future” said Buddy Croft, Executive Director of the Rhode Island Turnpike and Bridge Authority in a prepared statement.

For a summary of the results from the survey, see below;

Ryan Belmore is the owner and publisher of What's Up Newp. He took over the publication in 2012 and has grown it into a three-time Rhode Island Monthly Best Local News Blog (2018, 2019, 2020). He was named LION Publishers Member of the Year in 2020 and received the Dominique Award from the Arts & Cultural Society of Newport County the same year. He has been awarded grants for investigative and community journalism, and continues to coach and mentor new local news publications nationwide. Ryan...