The Rhode Island Public Transit Authority (RIPTA) wants to hear from customers about their experience with the agency. This is the twelfth annual Customer Satisfaction Survey that RIPTA is conducting.
“We strongly encourage both frequent and infrequent riders to participate in the survey,” said Cristy Raposo Perry, Director of Communications and Public Outreach. “It will only take a few minutes, and the feedback we gather from our passengers is critical to our operations and decision-making processes.”
The survey is available online for customers who ride RIPTA frequently or infrequently. The survey questions about the customers’ experience with the agency’s reliability, efficiency, transparency, and overall value.
All participants who complete the survey will be entered into a prize pack that includes $70 in bus fare value.
The online survey is available now through May 5th. Customers can access the survey by clicking here.
For more information about the survey, visit the RIPTA website by clicking here.
RIPTA is one of 19 transit agencies nationwide that is conducting the survey. The American Bus Benchmarking Group (ABBG) created the survey to help transit agencies measure their performance against uniform performance measures.
Generative artificial intelligence (AI) assisted a What’sUpNewp journalist with the reporting included in this story.
