National Grid opening customer information center at Gurney’s Newport Resort

Company Urges Residents to Take Advantage of Available Resources

In response to the Aquidneck Island gas supply disruption, National Grid is announcing the opening of a customer information center at Gurney’s Newport Resort, 1 Goat Island, Newport, RI 02840.  The center will be open as of 12:00PM on Tuesday, January 22, 2019.

Customers affected by the gas service interruption are encouraged to visit the information center to obtain the most up-to-date information on the restoration efforts and resources being offered by National Grid, the State of Rhode Island, and the Red Cross.

National Grid has also set up a website at https://www.nationalgridus.com/Aquidneck-Island which will provide updates on the restoration efforts, answer key questions customers may have, a list of potential hotels in the region, alternative heating options, and information needed for the claims process.

Situational Background:

The interruption in service is due to a transmission supply issue from our natural gas supplier – Algonguin Gas Transmission Co., which is owned by Enbridge Inc. National Grid does not know the length of the interruption at this time but it is likely to be a multi-day restoration effort.

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National Grid expects to deploy upwards of 1,000 gas workers and support personnel to assist in the restoration effort on Aquidneck Island.

Out of an abundance of caution, gas service was suspended to roughly 6,400 customers in Newport and 340 customers in Middletown. The restoration process will be a multi-day event. Service technicians will be required to visit every customer property to turn off their meter. Those technicians will then need return to re-establish service once the system has been safely and reliably restored.  National Grid will continue to provide updates throughout the restoration.

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