City of Newport’s latest update on natural gas outage

Newport city hall newport city council

Here are the latest updates from the City of Newport;

January 28th at 10:03 am

January 27th at 5:36 pm

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We’re happy to report that operations to restore gas service to Newport’s homes and businesses are beginning to wind down, with the vast majority of customers throughout the City successfully re-lit as of Sunday afternoon.  

As a City, we understand how difficult this week has been for both our neighbors and business owners. Please know that we will continue to work to ensure that Newporters are again made whole; that the business community is compensated; and that we obtain a full understanding of what led to this event and the remedies available to the City.  

WHAT’S NEW:

 The Red Cross will be shutting down operations at Gaudet Middle School effective at 9 p.m. this evening,with food service available through closing and Red Cross volunteers on hand to answer questions.  

  • All Newport Public Schools will re-open as normal on Monday, with buses running on their regular schedules.  
  • City Hall will be open for normal business on Monday.  
  • The Hut at the Newport Recreation Center will also re-open as normal for the week beginning Monday 
  • National Grid will continue to supply boxed lunches to anyone who needs them at the Middletown Police Department beginning at noon on Monday. 

RESTORING SERVICE:

For those customers still without service, please seek out one of National Grid’s customer resource vans located at one of the sites listed below. Customer Service teams will be on hand to answer questions and coordinate with neighborhood crews to expedite individual gas restoration requests.  

  • Easton’s Beach, 175 Memorial Blvd. 
  • Storer Park, Gladys Carr Bolhouse Rd.
  • Miantonomi Memorial Park, Hillside Ave. at Dexter St. 
  • Coggeshall Elementary School, 122 Van Zandt Ave. 
  • Newport City Hall, 43 Broadway
  • Cranston-Calvert School, 15 Cranston St.
  • Newport Hospital, 20 Powell Ave. 
  • Braga Park (South end), 60 Ellery Rd. 
  • Braga Park (North end), 160 Kay St.
  • Newport Gateway Center, 23 America’s Cup Ave.
  • Bellevue Gardens Shopping Plaza, 181 Bellevue Ave. 
  • Freebody Park, 22 Freebody St. 
  • King Park, 67 Wellington Ave. 
  • Salve Regina University, 167 Webster St. 
  • Rogers High School, 15 Wickham Rd. 

As a reminder, National Grid is encouraging customers to try and be available at their homes and businesses throughout the remainder of the day.

Please note that if you’re currently away from your home for an extended period of time, or are otherwise unable to accommodate a service request, a property manager or designated agent may act on your behalf.

If you need help returning to your premises, free transportation is currently available through the Red Cross and RIPTA. Residents may also request assistance through the City’s Fire Department by dialing (401) 845-5934.

Once the re-light process is complete, gas technicians will put a sticker on the door to show that the job is completed. We are asking customers to leave that sticker on your door until we have all of our customers restored. Crews are expected to continue working throughout the evening hours. If you’re home and willing to receive a visit after hours, please leave a porch or exterior light on in order to signal to crews that you’re open to a knock on the door.  

FOR CLAIMS & UNEMPLOYMENT ASSISTANCE

  • Eligible employees affected by the gas outage may apply for expedited unemployment assistance through the Department of Labor and Training’s website at www. dlt.ri.gov/ui/UIfaq.htm
  • The Newport County Chamber of Commerce is also offering helpful information to business owners in need of securing capital due to the impact of the gas outage. Please direct inquiries to (401) 847-1608

Please note that National Grid has committed to covering the costs of reasonable lodging and meals, on a reimbursement basis, as long they are directly related to the current gas event. Customers should keep receipts, complete a claim form found at NationalGridUS.com/Aquidneck-Island, and mail it to the address listed or email it to Claimsdept@nationalgrid.com.

Claims representatives are also on hand at the Customer Information Center at Gurney’s Resort, 1 Goat Island. 

Once again, we ask that you please do not attempt to re-light any appliance on your own. Trained National Grid technicians will re-light everyone that is without service.

Additionally, please be aware that National Grid crews must wear identifying tags and will generally not ask for customer account information

And finally, if you smell gas, please dial 9-1-1 and leave the premises.

January 26th at 2:30 pm

January 26th at 12:15 pm

January 26 at 9 am

January 26 at 9:45 pm

January 26 at 7:45 pm

January 26th at 12:08 pm

Relighting process has begun

January 26th at 11:20 am

January 26th at 7 am

?? [ Update Saturday, January 26th, 7 a.m.] ??

Be sure to scroll down for the latest on the Restoration Process, where to find meals around town, what to expect next, and more. If you or your organization would like to submit any additional information, please email TShevlin@CityofNewport.com

As of Friday evening, we’re able to report that National Grid has successfully completed 100% its gas meter shut off process and is beginning to bring pressure back into the system. Once the purging process is complete, National Grid will begin restoring natural gas service to those affected by the outage, with the re-lighting process beginning in full TODAY, with work continuing throughout the day and the overnight hours.

National Grid will contact impacted customers with an automated call when crews are ready to enter the field to begin the re-light process. In order to help facilitate the process, all affected customers are encouraged to update their account information with the most up to date contact information, either by logging into your National Grid account, or calling 1-800-870-1664.

If you’re staying in your home overnight and are open to crews knocking on your door in order to re-light your appliances, National Grid asks that you leave a porch or exterior light on.

As a reminder, we ask that you please do not attempt to re-light any appliance on your own. Trained National Grid technicians will re-light everyone that is without service.
Additionally, please be aware that National Grid crews must wear identifying tags and will generally not ask for customer account information.

Also beginning Saturday, a total of 20 National Grid Customer Service vans are due to be stationed strategically throughout the city to assist customers as the re-lighting process gets underway. These vans will be critical points of contact for residents over the course of the final phase of operations. Their locations are found at bottom of this post.

WHAT’S NEW:

❗️?Rogers High School & the Newport Area Career and Tech School will re-open on Monday with buses running on their regularly scheduled routes.

❗️?Pell Elementary School and the JFK Pre-K annex will also re-open on Monday with buses running their regularly scheduled routes.

❗️?A decision has NOT been made regarding whether to open Thompson Middle School on Monday. We will provide an update as soon as one is available.

❗️With the restoration process ongoing, Gaudet Middle School will continue to remain open for as both a warming shelter and for food and lodging assistance. Hours of operation, however, will be limited to 7 a.m. – 9 p.m. daily until service is restored. National Grid customer service representatives as well as Red Cross volunteers will remain on hand to answer questions and provide regular meals for those in need.

?? Community Potluck in The Point! ??
On Saturday, Jan. 26th from 5:30-8 p.m., all are invited to the Guild Hall at St. John’s Church in The Point, at 61 Poplar St. for a community potluck dinner. All are welcome to attend, and anyone with heat is asked to make your favorite dish, donate extra toiletries, or bring along non-perishable foods such as baby food, snacks, to benefit those in need. All leftover goods will be donated to local food pantries. For more information, email KatieSokol@gmail.com

? Lyft is offering 2 free rides to area shelters and hotels through 1/31 to any rider using the code: ReliefRides. Rides are limited to $15 each and are intended for drop offs to Gaudet Middle School, the Newport Marriott, and Gurney’s Resort.

? RIPTA is offering free rides throughout Aquidneck Island, with special shuttle service to Gaudet Middle School. Visit Rhode Island Public Transit Authority for more information on schedules.

?The Dr. Martin Luther King Jr. Community Center Emergency Food Pantry is open Sat. Jan. 26th & Sun. 27th 10 a.m. – 12 p.m. for Newport residents displaced by the ongoing gas outage & in need of food. The center will have prepacked bags of food that can be microwaved or eaten as is. Bring your photo ID.

? RESTORING GAS SERVICE ?
Restoring gas service to those who have lost service will be a multiple day process. This is a methodical process that will take some time (approximately 45 minutes per customer), and will require the following steps:

• National Grid gas technicians will need to physically enter all impacted properties. National Grid will never engage with a locksmith to enter unoccupied premises to turn meters on or re-light appliances.

• An individual over the age of 18 must be present on the premise for the re-lighting process to commence.

• If the customer is at their premises when technicians arrive, National Grid will either turn the meter on outside or enter the premises to turn on the meter and then re-light all gas appliances.

• Unlike our process in Phase I, National Grid will not enter the property without the customer on the premises.

• For the first 72 hours of the re-light phase National Grid will not be accepting individual appointments for technicians. The Company encourages customers to make themselves available at their premises during daytime hours.

• A specialized task force will be deployed focused on critical facilities to relight and support customer needs.

• For those customers who have winterized or had their systems drained (e.g. heating systems), National Grid will be unable to re-light their appliances until the system is back to normal operating conditions. Customers are encouraged to contact their trusted HVAC technicians in advance of the re-lighting process.

During the re-light phase, we’ll be posting updates to our Facebook page, as well as to the City’s website with information to inform affected residents of progress in restoring to gas to individual neighborhoods.

?? FOR MEALS & DINNER INFORMATION ??

– ? National Grid has secured $100,000 in Stop and Shop gift cards, which are being distributed at Gurney’s Resort

– Hot meals will be provided once again at Gaudet Middle School on Friday, courtesy of the American Red Cross

– Lunch and Dinner on Saturday will also be served at Gaudet Middle School, the Mainstay Hotel, Newport Marriott and the Ramada in Middletown

– In addition, the following Food Trucks will be setting up across the City with free meals from 11- 8 p.m. on Friday and Saturday.
• Binge BBQ, of Newport, will set up a tent at Pell Elementary School
• LoBro Taco is open at 88 Broadway
• FanTex-Mexical Tacos Food Truck will host customers at the Newport Police Station,
• Poppy’s Waffles Food Truck will be stationed at the City’s King Park
• Haven Bros. Food Truck will be located at a spot TBD

– Senior meal sites at Edward King House, 35 King Street and the Middletown Senior Center, 670 Green End Avenue remain open while Meals on Wheels deliveries also continue on schedule.

– Breakfast will continue to be available from 9-10:30 a.m., and lunch from 11:30-1 p.m. at the Florence Gray Center, 1 York St, Newport through Sunday, Jan. 27th.

– And the Boys & Girls Club staff will be delivering box lunches to the Newport Marriott, Hampton Inn, and the Mainstay at 11:00 a.m. for school students.

? FOR HELP WITH LODGING & SHOWER INFORMATION ?

– National Grid is continuing to place those affected by the outage in hotels across the state, with vouchers still available for off-island stays. Additionally, out-of-pocket lodging expenses will be reimbursed by National Grid. Anyone in need of lodging assistance is asked to visit either Gurney’s Resort on Goat Island, or Gaudet Middle School shelter in Middletown.

– Shower facilities are being offer at Planet Fitness in Middletown and at the Newport County YMCA to anyone in need.

– ?The Potter League for Animals remains the primary point of contact for anyone in need of boarding facilities for the pets.

We encourage customers that are having difficulty in securing lodging to speak with a community liaison at Gurney’s Newport Resort or any of the open warming centers.

? FOR RECREATIONAL ACTIVITIES ?

– The Beach Bounce at Easton’s Beach is also open through the outage, with normal operating hours on Friday of 10-5 p.m., and weekend hours of 9-1 p.m.

– The Florence Gray Center will be open for families and children ages 10 and up from 9 a.m. – 1 p.m. with open gym, Xbox, and a boxing intro

– The Boys & Girls Club will provide shuttles for those interested in Club activities from both the Hampton Inn and Suites and the Mainstay. All interested are asked to meet staff in the lobby at 9:15 a.m.

– On Saturday: Thompson Middle School students are invited to the Newport Marriott (25 America’s Cup Ave) from 12 – 3 p.m. for an Activity Day on the third floor in the Freedom Room. Students are asked to enter through the Long Wharf Entrance. There will be pizza, chips, and salsa donated from Tito’s and activities for the kids.

– On Sunday Night, Thompson Middle School student are again invited to the Newport Marriott for an Activity Night from 5 – 7 p.m.in the same location. TMS students are invited to join Ms. Raffa and Mr. Vieira for these two fun events designed to get kids out of the house for some fun! Please email Mr. Vieira (davidvieira@npsi.net) with any questions.

FOR EMPLOYMENT ASSISTANCE

– Eligible employees affected by the gas outage may apply for expedited unemployment assistance through the Department of Labor and Training’s website at www. dlt.ri.gov/ui/UIfaq.htm

– The Newport County Chamber of Commerce is also offering helpful information to business owners in need of securing capital due to the impact of the gas outage

OTHER QUESTIONS
.

If you have any immediate concerns, please dial 2-1-1.

And once again, if you haven’t done so already, please sign up for the City’s Code Red alert system to be notified of any further updates on the City’s website.

Non-emergency questions about service can be addressed by calling National Grid’s customer service number line at 1-800-322-3223. If you smell gas –call 1-800-640-1595 or 911

National Grid will cover the costs of reasonable lodging and meals, on a reimbursement basis, as long they are directly related to the current gas event. Customers should keep receipts, complete a claim form found at NationalGridUS.com/Aquidneck-Island, and mail it to the address listed or email it to Claimsdept@nationalgrid.com.

We understand how difficult it is for our residents to be without natural gas, and we are working round the clock so that life can return to normal as quickly and safely as possible.

?? CUSTOMER RESOURCE VAN LOCATIONS ??

All those affected by the outage are encouraged to stop by their nearest location to ask any questions you may have, and to learn more about the process going forward.
– Easton’s Beach, 175 Memorial Blvd. 
– Storer Park, Gladys Carr Bolhouse Rd.
– Miantonomi Memorial Park, Hillside Ave. at Dexter St. 
– Coggeshall Elementary School, 122 Van Zandt Ave. 
– Newport City Hall, 43 Broadway
– Cranston-Calvert School, 15 Cranston St.
– Newport Hospital, 20 Powell Ave. 
– Braga Park (South end), 60 Ellery Rd. 
– Braga Park (North end), 160 Kay St.
– Newport Gateway Center, 23 America’s Cup Ave.
– Bellevue Gardens Shopping Plaza, 181 Bellevue Ave. 
– Freebody Park, 22 Freebody St. 
– King Park, 67 Wellington Ave. 
– Salve Regina University, 167 Webster St. 
– Rogers High School, 15 Wickham Rd.

January 25th at 10 pm

As of Friday evening, we’re able to report that National Grid has successfully completed 100% its gas meter shut off process and is beginning to bring pressure back into the system. Once the purging process is complete, National Grid will begin restoring natural gas service to those affected by the outage, with re-lighting beginning as early as Friday evening or Saturday.

We anticipate the re-lighting process to begin in full on Saturday, with work continuing throughout the day and the overnight hours.

 National Grid will contact impacted customers with an automated call when crews are ready to enter the field to begin the re-light process. In order to help facilitate the process, all affected customers are encouraged to update their account information with the most up to date contact information, either by logging into your National Grid account, or calling 1-800-870-1664.

If you’re staying in your home overnight and are open to crews knocking on your door in order to re-light your appliances, National Grid asks that you leave a porch or exterior light on. 

As a reminder, we ask that you please do not attempt to re-light any appliance on your own. Trained National Grid technicians will re-light everyone that is without service.

Additionally, please be aware that National Grid crews must wear identifying tags and will generally not ask for customer account information.

Also beginning Saturday, a total of 20 National Grid Customer Service vans are due to be stationed strategically throughout the city to assist customers as the re-lighting process gets underway. These vans will be critical points of contact for residents over the course of the final phase of operations. Their locations are found at bottom of this post.

WHAT’S NEW:

  • Rogers High School & the Newport Area Career and Tech School will re-open on Monday with buses running on their regularly scheduled routes.
  • Pell Elementary School and Pre-K at the JFK Annex will also re-open on Monday with buses running their regularly scheduled routes.
  • A decision has NOT been made regarding whether to open Thompson Middle School on Monday. We will provide an update as soon as one is available.
  • With the restoration process ongoing, Gaudet Middle School will continue to remain open for those in need as both a warming shelter and for food and lodging assistance. Hours of operation, however, will be limited to 7 a.m. – 9 p.m. daily until service is restored. National Grid customer service representatives as well as Red Cross volunteers will remain on hand to answer questions and provide regular meals for those in need. A National Grid representative will also be on site overnight to assist in lodging assistance.
  • Community Potluck in The Point!  
    On Saturday, Jan. 26th from 5:30-8 p.m., all are invited to the Guild Hall at St. John’s Church in The Point, at 61 Poplar St. for a community potluck dinner. All are welcome to attend, and anyone with heat is asked to make your favorite dish, donate extra toiletries, or bring along non-perishable foods such as baby food, snacks, to benefit those in need. All leftover goods will be donated to local food pantries. For more information, email KatieSokol@gmail.com
  • Lyft is offering 2 free rides to area shelters and hotels through 1/31 to any rider using the code: ReliefRides. Rides are limited to $15 each and are intended for drop offs to Gaudet Middle School, the Newport Marriott, and Gurney’s Resort. 
  •  RIPTA is offering free rides throughout Aquidneck Island, with special shuttle service to Gaudet Middle School. Visit Rhode Island Public Transit Authority for more information on schedules. 
  • The Dr. Martin Luther King Jr. Community Center Emergency Food Pantry is open Sat. Jan. 26th & Sun. 27th 10 a.m. – 12 p.m. for Newport residents displaced by the ongoing gas outage & in need of food. The center will have prepacked bags of food that can be microwaved or eaten as is. Bring your photo ID.

RESTORING GAS SERVICE

Restoring gas service to those who have lost service will be a multiple day process. This is a methodical process that will take some time (approximately 45 minutes per customer), and will require the following steps:

  • National Grid gas technicians will need to physically enter all impacted properties. National Grid will never engage with a locksmith to enter unoccupied premises to turn meters on or re-light appliances.
  • An individual over the age of 18 must be present on the premise for the re-lighting process to commence.
  • If the customer is at their premises when technicians arrive, National Grid will either turn the meter on outside or enter the premises to turn on the meter and then re-light all gas appliances.
  • Unlike our process in Phase I, we will not enter the property without the customer on the premises.
  • For the first 72 hours of the re-light phase National Grid will not be accepting individual appointments for technicians. The Company encourages customers to make themselves available at their premises during daytime hours.
  • A specialized task force will be deployed focused on critical facilities to relight and support customer needs.
  • For those customers who have winterized or had their systems drained (e.g. heating systems), National Grid will be unable to re-light their appliances until the system is back to normal operating conditions. Customers are encouraged to contact their trusted HVAC technicians in advance of the re-lighting process.

During the re-light phase, we’ll be posting updates to our Facebook page, as well as to the City’s website with information to inform affected residents of progress in restoring to gas to individual neighborhoods.

FOR MEALS & DINNER INFORMATION

  • National Grid has secured Stop and Shop gift cards, which are being distributed at various points throughout the City, including at Gurney’s Resort. 
  • Hot meals will be provided once again at Gaudet Middle School on Friday, courtesy of the American Red Cross 
  • Lunch and Dinner on Saturday will also be served at Gaudet Middle School, the Mainstay Hotel, Newport Marriott and the Ramada in Middletown
  • In addition, the following Food Trucks will be setting up across the City with free meals from 11- 8 p.m. on Friday and Saturday.
    • Binge BBQ, of Newport, will set up a tent at Pell Elementary School
    • LoBro Taco is open at 88 Broadway
    • FanTex-Mexical Tacos Food Truck will host customers at the Newport Police Station,
    • Poppy’s Waffles Food Truck will be stationed at the City’s King Park
    • Haven Bros. Food Truck is located West Marine, located on West Main Road in Middletown 
  • Senior meal sites at Edward King House, 35 King Street and the Middletown Senior Center, 670 Green End Avenue remain open while Meals on Wheels deliveries also continue on schedule.
  • Breakfast will continue to be available from 9-10:30 a.m., and lunch from 11:30-1 p.m. at the Florence Gray Center, 1 York St, Newport through Sunday, Jan. 27th.
  • And the Boys & Girls Club staff will be delivering box lunches to the Newport Marriott, Hampton Inn, and the Mainstay at 11:00 a.m. for school students.

FOR HELP WITH LODGING & SHOWER INFORMATION

National Grid is continuing to place those affected by the outage in hotels across the state, with vouchers still available for off-island stays. Additionally, out-of-pocket lodging expenses will be reimbursed by National Grid. Anyone in need of lodging assistance is asked to visit either Gurney’s Resort on Goat Island, or Gaudet Middle School shelter in Middletown.

  • Shower facilities are being offer at Planet Fitness in Middletown and at the Newport County YMCA to anyone in need.
  • The Potter League for Animals remains the primary point of contact for anyone in need of boarding facilities for the pets.
  • We encourage customers that are having difficulty in securing lodging to speak with a community liaison at Gurney’s Newport Resort or any of the open warming centers.

  FOR RECREATIONAL ACTIVITIES 

  • The Beach Bounce at Easton’s Beach is also open through the outage, with normal operating hours on Friday of 10-5 p.m., and weekend hours of 9-1 p.m.
  • The Florence Gray Center will be open for families and children ages 10 and up from 9 a.m. – 1 p.m. with open gym, Xbox, and a boxing intro
  • The Boys & Girls Club will provide shuttles for those interested in Club activities from both the Hampton Inn and Suites and the Mainstay. All interested are asked to meet staff in the lobby at 9:15 a.m.
  • On Saturday: Thompson Middle School students are invited to the Newport Marriott (25 America’s Cup Ave) from 12 – 3 p.m. for an Activity Day on the third floor in the Freedom Room. Students are asked to enter through the Long Wharf Entrance. There will be pizza, chips, and salsa donated from Tito’s and activities for the kids.
  • On Sunday Night, Thompson Middle School student are again invited to the Newport Marriott for an Activity Night from 5 – 7 p.m.in the same location. TMS students are invited to join Ms. Raffa and Mr. Vieira for these two fun events designed to get kids out of the house for some fun! Please email Mr. Vieira (davidvieira@npsi.net) with any questions.

FOR EMPLOYMENT ASSISTANCE

  • Eligible employees affected by the gas outage may apply for expedited unemployment assistance through the Department of Labor and Training’s website at www. dlt.ri.gov/ui/UIfaq.htm 
  • The Newport County Chamber of Commerce is also offering helpful information to business owners in need of securing capital due to the impact of the gas outage

OTHER QUESTIONS

If you have any immediate concerns, please dial 2-1-1.

And once again, if you haven’t done so already, please sign up for the City’s Code Red alert system to be notified of any further updates on the City’s website.

Non-emergency questions about service can be addressed by calling National Grid’s customer service number line at 1-800-322-3223. If you smell gas –call 1-800-640-1595 or 911

National Grid will cover the costs of reasonable lodging and meals, on a reimbursement basis, as long they are directly related to the current gas event. Customers should keep receipts, complete a claim form found at NationalGridUS.com/Aquidneck-Island, and mail it to the address listed or email it to Claimsdept@nationalgrid.com.

We understand how difficult it is for our residents to be without natural gas, and we are working round the clock so that life can return to normal as quickly and safely as possible.

CUSTOMER RESOURCE VAN LOCATIONS

All those affected by the outage are encouraged to stop by their nearest location to ask any questions you may have, and to learn more about the process going forward.

– Easton’s Beach, 175 Memorial Blvd. 
– Storer Park, Gladys Carr Bolhouse Rd.
– Miantonomi Memorial Park, Hillside Ave. at Dexter St. 
– Coggeshall Elementary School, 122 Van Zandt Ave. 
– Newport City Hall, 43 Broadway
– Cranston-Calvert School, 15 Cranston St.
– Newport Hospital, 20 Powell Ave. 
– Braga Park (South end), 60 Ellery Rd. 
– Braga Park (North end), 160 Kay St.
– Newport Gateway Center, 23 America’s Cup Ave.
– Bellevue Gardens Shopping Plaza, 181 Bellevue Ave. 
– Freebody Park, 22 Freebody St. 
– King Park, 67 Wellington Ave. 
– Salve Regina University, 167 Webster St. 
– Rogers High School, 15 Wickham Rd.Accessibility Statement

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CITY OF NEWPORT, RI 
43 BROADWAY, NEWPORT, RI 02840
(401) 845-5300© 2019 City of Newport, RI. All Rights Reserved.

January 25 at 4:20 pm

January 25 at 3 pm

National Grid is beginning to bring pressure back into the system


January 25 at 11:53 am

January 25 at 10:14 am

January 25 at 12:12 am

January 24 at 8:15 pm

January 24th at 7:16 pm

January 24 at 5:45 pm

January 24 at 3:45 pm

January 24 at 2:30 pm

January 24 at 1:59 pm

January 24 at 12:25 pm

January 24 at 10:09 am

January 23 at 11:16 pm

January 23 at 8:01 pm

January 23rd at 6:55 pm

January 23rd at 2 pm

January 22nd at 6:51 pm

“Just a quick update to report that according to National Grid, as of this evening, over 2,700 homes have been successfully shut off in Newport thus far. Crews remain on scene and will be working through the night as we work toward a safe and timely resolution to the situation,” Tom Shevlin, Communication Officer for the City writes.   

“At this point, while we don’t expect to issue any other Code Red notifications this evening, we will continue to monitor the situation and will provide further updates as needed”.

January 22nd at 5 pm

Here’s the latest on the ongoing natural gas outage:

• At this time, an estimated 6,600 customers are currently without gas service in Newport. National Grid has informed the City that there are presently over 400 people on the ground going door-to-door to shut off natural gas service to affected properties. At households with outside gas meters, crews will be able to shut off service without homeowners present. However, in cases where meters are located inside a house or building, crews will require access to the property and will make every effort possible to contact property owners to arrange entry.

• National Grid anticipates that it will take another three days to fully shut down the system, and another four days to bring it back online. Newport residents without heat should make it a priority to seek alternate accommodations through the duration of the event. For lodging assistance, Discover Newport is currently compiling a list of all available hotel rooms in the City. An updated tally can be found on the Discover Newport blog, at https://www.discovernewport.org/…/post/national-grid-gas-o…/. National Grid will be refunding residents who need to book a hotel or AirBnB during the outage, and a downloadable Refund Form is currently available on National Grid’s website, at www.NationalGridUS.com/Aquidneck-Island. For those who can’t afford a hotel, vouchers are available through the Gaudet Middle School warming shelter.

• For those in need of assistance, the City has arranged for charter bus service to shuttle people who may need transportation. Anyone needing transportation should call the Newport Fire Department hotline at (401) 845-5934.

• The Newport Public Schools will remain closed for the remainder of the week. Services for the School’s backpack programs for Pell Elementary School families, as well as a place to provide food services beginning tomorrow morning for those families impacted is being coordinated and an update on times and locations will be provided as plans are finalized.

• Beginning Wednesday, January 23rd, Pell School staff will be distributing their backpack food program to all the regular participants at the Pell school lobby tomorrow beginning at 1 p.m. until 2 p.m. Any additional families in need of assistance can come at 2:30 p.m. and food will be distributed on a first come first served basis until 3:30 p.m.

• Also starting tomorrow, Chartwells will be serving meals at the Florence Gray Center from 7:30-9:00 a.m. for breakfast, and 11:30 a.m. -1 p.m. for lunch.

• Meanwhile, Middletown customers can expect to see re-lighting operations commence this evening at approximately 6 p.m.

In City business:

• Newport City Hall will be closed on Wednesday, January 23rd, while the City Council’s regular meeting scheduled for later in the day at 6:30 p.m. has been cancelled.

• A special Waterfront Commission meeting scheduled for Thursday, January 24th concerning the City’s updated Harbor Ordinance is also being rescheduled

In addition to local resources, the governor has activated the National Guard and State Police to assist in the emergency response. Please note that this is an unprecedented event and we’re urging residents to check in on friends and neighbors who might be impacted by the outage. Warming Centers at Gaudet Middle School in Middletown will remain open throughout the night.

We’ll continue to update this page throughout the duration of the outage.

If you have any immediate concerns, please dial 2-1-1. And once again, if you haven’t done so already, please sign up for the City’s Code Red alert system to be notified of any further updates on the City’s website at https://public.coderedweb.com/CNE/en-US/ED2357CE5BE2


The City of Newport issued the following press release on Monday night in regards to the National Grid gas issue in Newport and Middletown. A feed of their Facebook updates is also embedded below.

National Grid Outage Affecting Newport National Grid Customers ~ Posted 01/21/19 at 10:15 pm

“Shortly after 11 a.m. on Monday, January 21, National Grid reported a wide-spread Low-Pressure situation in Newport and Middletown affecting natural gas customers.Service crews are currently in the area determining their next steps, however customers are being asked to take precautions in light of the frigid temperatures.  

National Grid is advising that restoring gas to those who have lost service will be a methodical process and could be a multiple day process. 

For those that have lost service or need to have their service shut off, National Grid will need to pay on-site visits to ensure the meter is turned off. Once it’s been determined that the system has fully stabilized, National Grid will need to go back into each of those homes to relight gas appliances. If you are not at home when utility crews arrive to turn on your service, a door hanger will be left with contact information for to complete this step. 

National Grid plans to start the re-light process Tuesday which will continue through later this week, when they anticipate that the last customers will be restored. 

Stay tuned to the City’s Facebook page for further updates as more information is received. Residents are reminded of the following: 

– If you smell Natural Gas, leave your building immediately and call 9-1-1. 

– Do not close gas valves on appliances or meters. 

– Drip faucets in home if without heat. 

– Keep warm by visiting friends and family, or visiting the Gaudet Middle School Shelter, at 1113 Aquidneck Avenue Middletown. 

If you lose gas service, please call National Grid at 1 800-322-3223. 

For those with pets, the Potter League Animal Shelter will be open throughout the night to take in four-legged family members, as only service animals are permitted in the shelter. 

Currently, Newport Hospital, and the City’s nursing homes Heatherwood, Village House, and the St. Clare Home all have heat.

All Newport Public Schools will be closed on Tuesday, January 22, 2019,In order to most efficiently restore service, those without gas are being asked to call National Grid’s Customer service line at 1 -800 322-3223.  

While at this time there is no indication of any damage to the distribution system, customers should be aware that they could experience a multi-day restoration process. “

National Grid reminds residents and business owners;

To report a gas emergency, call 1-800-640-1595 or 911. 
To report an electrical outage, call 1-800-465-1212 .

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